PRIVACY TERMS
1. All personal data of the customer that becomes known during the visit to www.mysnack.ee and making purchases is treated as confidential information. Premium Brands OÜ undertakes not to disclose the customer's personal data to third parties. The company uses the customer's personal data to send the ordered products to the customer or in case of questions related to the order. The customer has the right to demand that their data be deleted from the company's database.
1.1. Premium Brands OÜ is not liable for damages resulting from improper use of the ordered products, as well as for delays in delivery if this is due to circumstances beyond the control of Premium Brands OÜ and/or due to force majeure beyond its control.
1.2. Premium Brands OÜ does not compensate for moral damage that may be caused to the customer by changes in delivery times, prices and other conditions within the framework of these terms and conditions.
1.3. Premium Brands OÜ will not compensate the customer for any missed opportunities that arise as a result of changes in delivery times, prices, and other conditions.
1.4. The parties shall resolve any disagreements and disputes arising from the fulfillment of these terms and conditions primarily through negotiations. If disputes arising from the sales contract cannot be resolved through negotiations between the parties, the customer and/or Premium Brands OÜ shall have the right to apply to the relevant state authority and/or court to protect their rights.
1.5. The prices of gift boxes on the website are valid for orders of a maximum of 10 boxes.
2. PRINCIPLES OF PROCESSING CUSTOMER PERSONAL DATA
2.1 Premium brands OÜ processes the personal data provided by the Client in accordance with the requirements established in the European Union and national legislation.
2.2 The controller of the customer's personal data is Premium Brands OÜ, registry code 12472885, address Rävala pst 19-70, Tallinn, Harju County, 10143.
2.3 The personal data processed are the data requested from the Client when registering an account and/or when placing and executing an Order.
2.4 The personal data processed by Premium Brands OÜ is:
2.4.1 The client's first and last name, username, contact details (e-mail, telephone number, address, bank account number, user language, etc.);
2.4.2 Company details (name, address, registry code, etc.);
2.4.3 Order history and order information;
2.4.4 Information about the services used and customer satisfaction, as well as data related to complaints;
2.5 All additional data provided by the Customer and necessary for the execution of the Order (except for sensitive personal data), including the right of Premium Brands OÜ to record the Customer's orders given via all means of communication (e.g. telephone and computer network) in order to ensure the necessary operations related to Orders (delivery address, contact details of the recipient of the Order, etc.).
2.6 In addition to the Personal Data published by the Client, Premium Brands OÜ has the right to verify and, if necessary, supplement the Client's personal data with data obtained from public sources and other legally accessible sources.
2.7 The main purposes of processing the client's personal data are:
2.7.1 Accepting orders (including transmitting information related to the Order);
2.7.2 Fulfilling obligations to the customer regarding the delivery of its products and provision of services;
2.7.3 Delivery of Products;
2.7.4 Communicating with the customer and providing them with offers of products and services;
2.7.5 Ensuring the fulfillment of the Client's payment obligations;
2.7.6 Managing and analyzing customer bases to improve the availability and quality of services and products and to make personalized offers to the Customer;
2.7.7 Conducting customer satisfaction surveys.
2.8 If the Client has expressed a desire to receive newsletters and/or personal offers from Premium Brands OÜ, the Client has the right to opt out of them at any time by sending a corresponding notification to the e-mail address info@premiumbrands.ee.
2.9 Notices related to the performance of the Agreement (e.g. a reminder to fulfill an obligation arising from the Agreement) are not considered advertising and offers.
2.10 Premium Brands OÜ does not transfer the Client's personal data to third parties, except:
2.10.1 In cases prescribed by law;
2.10.2. To the company providing the transport service to the extent necessary for the delivery of the Products to the Customer;
2.10.3. To companies offering payment solutions to the extent necessary to pay for the Products;
2.10.4. Debt collection service providers and payment default registers.
In the cases provided for in clauses 2.10.2. and 2.10.3., the Client's personal data will be processed for the purpose of fulfilling the Order and the authorized processors will ensure the same protection of personal data as Premium Brands OÜ.
2.11 Cookies are used on the websites of Premium Brands OÜ. A cookie is a small text file that the web browser automatically saves on the device used by the customer.
2.12 We use the following cookies:
2.12.1 Session cookies, the purpose of which is to enable the use of the service;
2.12.2 Persistent cookies, the purpose of which is to remember the customer's choices on the websites of Premium Brands OÜ;
2.12.3 First-party and/or third-party cookies, the purpose of which is to show the customer relevant advertising, offers and improve the user experience of the customer's website;
2.12.4 Third-party analytics cookies aimed at optimizing marketing communications.
2.13 The user has the right to refuse the storage of cookies on their computer. If they wish to do so, the user must change their browser settings.
2.14 When blocking cookies, the user must take into account that not all functions of the website may be available to the user.
2.15 Premium Brands OÜ takes all precautions (both technical and physical measures) to protect the Client's personal data. Only authorized persons have access to modify and process the data.
2.16 Each user account holder is responsible for the security and accuracy of their account data. Premium Brands OÜ does not assume responsibility if user account data reaches third parties through the account holder. The Client is also obliged to immediately notify Premium Brands OÜ if the person responsible and/or authorized for placing the Order changes.
2.17 By using the websites of Premium Brands OÜ or creating a user account in the online environments, the Client has read and accepted these principles and terms. The Company reserves the right to change the general terms of the privacy policy if necessary, informing all Clients with a user account.
2.18 The client has the right to access his/her personal data at any time and to request their correction or deletion, except in cases where the law provides otherwise. To do this, contact Ellyt Talv, data protection specialist of Premium Brands OÜ, at the e-mail address ellyt@premiumbrands.ee. The client's inquiries will be answered within 30 calendar days.
2.19 Premium Brands OÜ is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS.
2.20 Processing of personal data according to the purpose of processing:
2.20.1 Purpose of processing – security and safety
Maximum period for storing personal data – in accordance with the deadlines specified in the law
2.20.2 Purpose of processing – order processing
Maximum period for storing personal data – 5 years
2.20.3 Purpose of processing – ensuring the functioning of the e-shop services
Maximum period for storing personal data – 5 years
2.20.4 Purpose of processing – customer management
Maximum period for storing personal data – 5 years
2.20.5 Purpose of processing – financial activities, accounting
Maximum period for storing personal data – in accordance with the deadlines specified in the law
2.20.6 Purpose of processing – marketing
Maximum period for storing personal data – 5 years